Customer Service Center

Shipping and Delivery

Amerisleep provides FREE shipping to anywhere in Canada! Mattresses ship in two (2) working days (excludes major holidays) via FedEx or UPS with curbside delivery. Once shipped, delivery takes approximately 5-7 working days. Adjustable beds take slightly longer as we ship them to you via professional freight to assure proper handling of your bed.

Please visit our Shipping Information page for more information.

Privacy and Security

Amerisleep holds our customers' privacy in high esteem. We neither sell, nor share, any of your personal information you provide us to complete your purchase transactions. All information is kept in the strictest of confidence.

Please visit our Privacy Policy page for more information.

Sleep Trial & Replacements

We know buying a new mattress is a personal experience, and we want you to be happy with your purchase. While we strive to match customers with the best mattress the first time, you can rest easy knowing that you can exchange or return your mattress if necessary. If you are not satisfied with your mattress, ship it back to us within 90 days.

Please visit our Sleep Trial page for more information.


Amerisleep offers two methods for placing an order. You can call us at 1-800-500-4233 to speak to representative and order over the phone, or you may place an order online. Online checkout offers easy and secure shopping. Our site is tested and guaranteed secure by McAfee and Verisign.

You have the option of checking out anonymously or creating an account when you purchase. The benefits of creating an account include tracking your order online, viewing order history, as well as quick and easy future purchases. Please let us know if you have any questions about the order process.

Payment Options

Amerisleep currently accepts Visa, MasterCard, Discover, and American Express for all orders online. Over the phone, we also accept direct transfer checks (e-checks), which work with most savings and checking accounts.

NOTE: If you are paying with a debit card, you may need to first call your bank to authorize a higher spending limit.

Viewing Orders

To view your your order and order history, login in to your account. On the left of the page, you will find a navigation menu with a link to view "My Orders." Note: To view your orders and order history online, you first must have an account.

Updating Order / Account Information

If you have an account: First, login in to your account. In the navigation menu on the left, there are options to update account information:

  • My Orders: View open orders and order history
  • Account Settings: Update account information and change password
  • My Addresses: View and edit your addresses used for orders
  • Sign Out: Sign out of your account

To edit addresses or information on an open order, please contact us as soon as possible by phone: 1-800-500-4233 or email: